1. Who We Are

Care Direct Recruitment Ltd is a specialist care recruitment agency based in Hastings, with over 13 years of experience providing staffing solutions to care homes, nursing homes, hospitals, and individuals receiving care at home.

Registered Address:

Care Direct Recruitment Ltd
383b London Road
Hastings
Saint Leonards-On-Sea
TN37 6PA
United Kingdom

2. Information We Collect

We may collect the following types of personal data:

a. Job Candidates and Carers

• Full names, address, and contact details
• Date of birth, gender, and nationality
• Employment and education history
• DBS check details, right to work documents, qualifications, training
• Health information (where relevant to your role)
• References and work performance data

b. Clients (Care Providers and Individuals)

• Name and contact details
• Service needs and preferences
• Billing and payment information
• Notes related to care provision

c. Website Visitors

• IP address, browser type, and usage data (via cookies and analytics)
• Contact details submitted via enquiry forms

3. How We Use Your Information

We use your data for the following purposes:

• To match candidates with suitable job placements
• To deliver care and recruitment services effectively
• To meet legal and regulatory obligations (e.g., CQC, DBS)
• For invoicing and payment
• To improve our website and services
• To communicate updates, opportunities, or changes

4. Lawful Basis for Processing

We process personal data under the following legal bases:

• Contractual obligation – to provide or receive services
• Legal obligation – for compliance with regulatory bodies like CQC or HMRC
• Legitimate interests – to manage our business efficiently and improve services
• Consent – where required, particularly for marketing communications

5. Data Sharing and Disclosure

We will never sell your data. We may share personal information with:

• Care providers or clients (for recruitment placements or care delivery)
• Disclosure and Barring Service (DBS)
• Regulatory authorities (e.g., CQC, HMRC)
• Trusted third parties (e.g., payroll, software)
• Emergency services if required

All data processors comply with UK GDPR standards and confidentiality agreements.

6. Data Storage and Security

We store data securely using encrypted systems. Only authorised personnel can access your data. Data is retained only as long as necessary under our retention policy and applicable laws.

7. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent
• File a complaint with the ICO

To exercise any of your rights, please contact us via email at info@caredirectrecruitment.co.uk.

8. Cookies and Website Analytics

We use cookies to enhance your experience. You can disable cookies via your browser. We also use Google Analytics to monitor site usage and improve services.

9. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.